About Us
Topsarge Business Solutions, LLC (TBS) is an Organizational Improvement, Leader Development, Training and Research firm whose clients value the importance of proven success. By delivering a complementary set of products and services, our training and development activities drive organizational change through personal growth and development of its leaders and workforce. TBS personnel are experienced in providing subject matter expertise, training, and coaching services for government clients and our past successes using our best-practice disciplines include the principles for Lean manufacturing, Six Sigma for quality, and the people-process-technology triad of Knowledge Management. TBS is a consulting firm that provides project management, professional development, and change management services to our customers in how to manage organizational change through communication, collaboration and professional development in an increasingly digital world. TBS is a uniquely qualified small business solutions provider with a reputation for quality that focuses on managing projects with pride. We use of best-practices that combine our award-winning techniques in helping organizations grow and manage change through the proper use and employment of people. Our Associates are well versed in how to manage organizational change through increasing staff productivity, service quality and delivering consistency by capitalizing on intellectual and knowledge-based assets and the power of the people that make up an organization.
Our Team
Dan Elder
After a 26-year career as a U.S. Army noncommissioned officer and executive leader. He transitioned to industry first as a consultant with Computer Sciences Corporation, and then as the Director of Business Development with McLane Advanced Technologies. In 2013 Dan established Topsarge Business Solutions delivering organizational and leadership development services. He is responsible for growing three companies and a think tank across multiple geographic locations with a distributed workforce.
Gloria Elder
Co-owner and manger of Human Resources, Gloria provides key information, analysis, and recommendation that helps create strategic direction for the company. She establishes human resources objectives in line with organizational objectives. Supports management by providing human resources advice, counsel, and decisions; analyzes information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Mia Ward
Mia Ward an Executive Administrative Assistant, Mia brings a wealth of experience and a well-rounded skill set to the team. With five years of service as a Military Police officer in the US Army, Mia has developed strong leadership and organizational skills that are invaluable in their current role. They have also previously worked as an HR Specialist, where they managed recruiting, policy development, and various HR functions, further enhancing their expertise in administration and people management. In addition to their professional achievements, Mia is actively pursuing a degree in Business Administration, demonstrating a commitment to continuous growth and learning. Outside of work and studies, Mia enjoys exploring new restaurants, attending sporting events, and relaxing with their dogs while catching up on the latest TV shows.
David Litteral, Ph.D.
David Litteral brings over 32 years of distinguished service in the United States Army Medical Department, culminating in his role as the Commandant of the Army's premier Medical Noncommissioned Officer Leadership Academy. In this role, David led the development of NCOs, shaping future military medical leaders through innovative training programs and educational strategies. Recognized across the Army Medical Department for his expertise in education and training, David is also highly experienced in managing community and business-based emergency management programs. His leadership has been instrumental in preparing medical teams for high-stakes environments, ensuring readiness in both military and civilian settings. David's extensive career demonstrates a deep commitment to excellence in leadership development, medical training, and emergency preparedness. His strategic insights continue to shape the next generation of medical professionals.
Sandra Escalante
Sandra Escalante, a native of Temple, TX, is the owner of the local food cart Haute Dog and serves as a Marketing Associate with TBS. Born and raised in Temple, Sandra pursued a degree in Fashion Design and Merchandising, which led her to Los Angeles, where she worked in the TV/film industry, specializing in marketing, social media management, furniture, and costume design for over 7 years. Now back in her hometown, Sandra focuses on marketing and social media for TBS. When she's not managing her food cart or marketing projects, you can find her exploring local thrift stores or visiting the Temple library.
Michele Costanza, Ph.D.
Michele Costanza’s coaching journey began in 2006 while working as an instructional designer for the U.S. Army’s Multi-Source Assessment and Feedback program at the Center for Army Leadership. With a doctorate in Teaching and Leadership from the University of Kansas and a Professional Coach Certificate from the International Coach Federation, Michele specializes in change management, helping leaders effectively introduce and manage change. Michele has coached individuals, teams, and groups in conflict resolution, emotional intelligence, appreciative inquiry, and 360 feedback. Before relocating to Orlando, Michele worked in the Washington, D.C. area with agencies like the Federal Energy Regulatory Commission and the Department of Defense's Warrior Care program. Outside of work, Michele enjoys reading, painting, bead weaving, and spending time with their Havanese dog, Sergio. A lifelong Kansas City Chiefs fan, Michele also loves cheering for the hometown team.
Philip Johndrow
Philip Johndrow served more than 33 years in the United States Army, holding every noncommissioned officer leadership position culminating his career as the 1st Cavalry Division Command Sergeant Major (CSM) and the Combined Arms Center CSM. He retired from the Army in 2011 and has spent the last 8 years as the Director of Business Development with Trident University International and as a training facilitator and certified executive coach with True Growth®. Phil was awarded a Bachelors and Masters in Business Administrations Summa Cum Laude from Trident University International and was inducted into the U.S. Army Sergeants Major Academy Hall of Honor in 2016.
Jekiel "Jay" Bishop
Jay Bishop served in the United States Army for 14 years on active duty as an Indirect Infantryman. His military service included deployments to Afghanistan, Turkey, and Syria in support of U.S. interests. Jay was a Mortar Gunner and Squad Leader with the 173rd Airborne Brigade, a Mortar Section Leader and Platoon Sergeant with the 82nd Airborne Division (2-501 PIR), and an instructor at the Infantry Mortar Leader Course, where he also served as a senior instructor, Platoon Sergeant, and Master Trainer. He later held the role of First Sergeant for E Company, 1-19 and C Company, 2-19, 198th Infantry Brigade. Jay is a devout Christian, husband, father of five, and grandfather of three. He currently serves as a youth pastor at his church. Academically, Jay holds an Associate’s degree in Kinesiology, a Bachelor’s in Business Administration with a concentration in Leadership, and a Master’s in Business Administration with a concentration in Leadership. He is currently pursuing his Ph.D. in Christian Leadership at Liberty University.
Robin Beth
Robin Beth comes to TBS with an extensive background in defense contracting working in small and large business environments. A value-optimizing leader in the government services industry, she brings to TBS nearly three decades of experience in project management and systems development. During her career, Robin served as the VP of Operations overseeing a company operating portfolio of contracts, and providing leadership to more than 850 employees located in 30 states and Puerto Rico. She was a project manager in systems development designing, developing and sustaining automated logistics systems. Robin earned her Bachelor’s degree in communications from La Salle College. She has also completed professional development training towards earning her project management professional credential.
Matt Lord
Matt Lord served the Army, Soldiers and their families, for over 27 years on Active Duty, as well as 4 years as a Citizen Soldier with the Army Reserve. Serving as a Mechanized Infantryman and Master Gunner, as well as an Electronic Warfare Tactical Practitioner Course graduate, gave him a solid foundation of technical expertise that augmented his tactical experience. Serving at every level from Rifleman to Command Sergeant Major of a Stryker Battalion in Alaska, Matt balanced his service with his family life, as the proud father of 4 children and 2 grandchildren, and happy husband to his better half, Denise. His experience included 2 operational and 4 combat deployments, coupled with more than a dozen rotations at our Combat Training Centers. After he retired in 2019, he continued service overseas with the UAE Land Forces as a senior operations advisor. He has since served as a Subject Matter Expert, and operations officer with Topsarge Business Solutions since March of 2022.
Jessica Terry
Jessica is a results-oriented, technically proficient full-stack web developer and network systems administrator. She is passionate about creating, designing, and developing web applications. She has completed certification programs in Full-Stack Web Development and Network Systems Administration. She has earned a Bachelor of Science in Computer Information Systems with a concentration in software development at Texas A&M – Central Texas. A U.S. Army Veteran, who enjoys spending time outdoors with her daughter, son, and husband. She is currently the Director of Digital Operations and is responsible for internal and external digital media development.
Evan Shiels
Evan served in the United States Army as a Combat Engineer, deploying with various units in the 1st Cavalry division in support of combat operations Iraqi Freedom, New Dawn, Enduring Freedom, as well as non-combat operations in support of humanitarian relief following hurricane Katrina in New Orleans. While in the military, he achieved a Bachelor of Science in Political Science with a Magna Cum Laude at Texas A&M University Central Texas, as well being invited into the Phi Alpha Theta, the American History National Honors Society. Since retirement from the Army in 2016, follow on degrees including a Master of Arts in both Political Science as well as a Master’s in History were completed in 2016 and 2018 respectfully have.
Maya Jackson
Maya Jackson serves as TBS Accounting Assistant, she is an upcoming graduate of University of Alabama at Birmingham with a bachelor’s degree in finance and has an extensive background in the finance and marketing industry. She is a new resident of Texas, originally born and raised in Atlanta, Georgia. Where she come from a long line of athletes, and has placed first in multiple tennis tournaments. A proud dog mom who likes to spend free time painting, traveling, and playing tennis.
Our locations
Fort Cavazos, TX
TBS-Fort Cavazos
36000 Darnall Loop,
Room 2608
Fort Cavazos, TX 76544-0993
COM: 254-288-5439; DSN: 738
Fort Bliss, TX
ATTN: Matt Lord
11274 Wright Street Fort Bliss, TX 79918 PRIMARY: (915) 744-2446