About Us
Topsarge Business Solutions is a service-disabled, veteran-owned company delivering integrated solutions across four core service areas: leadership and workforce development, advisory and assistance services, research and analysis, and technology-enabled solutions. Founded in 2013, the company evolved from a knowledge management initiative into a multi-domain federal services provider supporting agencies with training, coaching, curriculum development, and organizational assessments. TBS applies a structured people, process, and technology framework to drive performance outcomes, strengthen leadership capacity, and support mission execution. The firm operates as both a prime and subcontractor, maintaining a flexible delivery model aligned to Department of Defense and federal civilian agency requirements. Its approach emphasizes scalable solutions, disciplined program execution, and measurable impact across client organizations.
PRINCIPALS
Daniel K. Elder
CSM (Ret.) Daniel K. Elder is the founder and CEO of Topsarge Business Solutions, a service-disabled, veteran-owned company providing advisory, training, research, and technical services to federal clients including DoD, DHS, VA, ED, and DOJ. He brings over 35 years of leadership and business development experience across military and federal contracting environments. He is responsible for corporate strategy, growth, capture, and delivery across government portfolios. Elder retired from the United States Army after 26 years as Command Sergeant Major of U.S. Army Materiel Command, serving as senior enlisted advisor at the four-star command level with responsibility for global logistics and sustainment operations.
Gloria Elder
Co-owner and manger of Human Resources, Gloria provides key information, analysis, and recommendation that helps create strategic direction for the company. She establishes human resources objectives in line with organizational objectives. Supports management by providing human resources advice, counsel, and decisions; analyzes information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Mia Duran
Mia Duran serves as Human Resources Assistant and Executive Administrative Assistant, supporting HR operations and executive functions. She brings five years of experience as a Military Police officer in the United States Army, with a background in leadership and organizational management. She previously served as an HR Specialist, managing recruiting, policy development, and core HR functions. Mia is currently pursuing a degree in Business Administration, with continued focus on professional development. Outside of work, she spends time with her dogs and attends sporting events and local venues.
Barbara Pitts, Ph.D.
Dr. Barbara Pitts is a research psychologist with over 15 years of experience in advancing psychological science through independent research, mentoring, and teaching. She holds a Ph.D. in Applied Experimental Psychology, and her work spans across diverse domains, from memory and aging to military leadership. She was responsible for developing assessments for the U.S. Army to enhance leader effectiveness and providing actionable insights from assessment data for leader development and selection. She has secured NIH funding, published in top journals, and have a proven track record of delivering impactful research that informs real-world outcomes.
Michele Costanza, Ph.D.
Michele Costanza’s coaching journey began in 2006 while working as an instructional designer for the U.S. Army’s Multi-Source Assessment and Feedback program at the Center for Army Leadership. With a doctorate in Teaching and Leadership from the University of Kansas and a Professional Coach Certificate from the International Coach Federation, Michele specializes in change management, helping leaders effectively introduce and manage change. Michele has coached individuals, teams, and groups in conflict resolution, emotional intelligence, appreciative inquiry, and 360 feedback.
Mark Clark Jr., Ph.D.
SGM (Ret.) Dr. Mark Anthony Clark Jr. is a Human Capital and Human Resources professional with over 29 years of experience in military and federal environments, specializing in workforce management, personnel policy, and organizational development. During his career in the United States Army, he served in senior leadership roles including HR Management Director, overseeing large-scale personnel operations and enterprise workforce programs across multiple locations. He aligns human capital strategy with mission requirements and operational readiness. Dr. Clark holds a Doctor of Education in Educational Leadership, a Master of Business Administration in Strategic Leadership, and a Bachelor of Business Administration in Human Resources Management.
Robin Beth
Robin Beth comes to TBS with an extensive background in defense contracting working in small and large business environments. A value-optimizing leader in the government services industry, she brings to TBS nearly three decades of experience in project management and systems development. During her career, Robin served as the VP of Operations overseeing a company operating portfolio of contracts, and providing leadership to more than 850 employees located in 30 states and Puerto Rico. She was a project manager in systems development designing, developing and sustaining automated logistics systems. Robin earned her Bachelor’s degree in communications from La Salle College. She has also completed professional development training towards earning her project management professional credential.
Frank Welch
MCPOCG (Ret.) Frank A. Welch serves as Vice President for Strategy and Growth, bringing over 15 years of business development experience and more than 37 years of leadership across military and industry environments. He leads strategic growth initiatives, capture management, and proposal development efforts focused on securing Department of Defense and federal agency contracts, while shaping competitive positioning and long-term pipeline development. Prior to entering the defense industry, Welch completed a 27-year career in the United States Coast Guard. His service included assignments aboard six cutters, with command of two; designation as a Master Training Specialist through the United States Navy; leadership of the Coast Guard’s senior enlisted academy; and service as Command Master Chief for the Great Lakes region. He was ultimately selected as the ninth Master Chief Petty Officer of the Coast Guard, serving as the senior enlisted advisor to the Commandant.
Jessica Terry
Jessica Terry is a results-oriented, technically proficient full-stack web developer and network systems administrator. She is passionate about creating, designing, and developing web applications. She has completed certification programs in Full-Stack Web Development and Network Systems Administration. She has earned a Bachelor of Science in Computer Information Systems with a concentration in software development at Texas A&M – Central Texas. A U.S. Army Veteran, who enjoys spending time outdoors with her daughter, son, and husband. She is currently the Director of Digital Operations and is responsible for internal and external digital media development.
Evan Shiels
Evan served in the United States Army as a Combat Engineer, deploying with various units in the 1st Cavalry division in support of combat operations Iraqi Freedom, New Dawn, Enduring Freedom, as well as non-combat operations in support of humanitarian relief following hurricane Katrina in New Orleans. While in the military, he achieved a Bachelor of Science in Political Science with a Magna Cum Laude at Texas A&M University Central Texas, as well being invited into the Phi Alpha Theta, the American History National Honors Society. Since retirement from the Army in 2016, follow on degrees including a Master of Arts in both Political Science as well as a Master’s in History were completed in 2016 and 2018 respectfully have.
Maya Jackson
Maya Jackson serves as TBS Accounting Assistant, she is an upcoming graduate of University of Alabama at Birmingham with a bachelor’s degree in finance and has an extensive background in the finance and marketing industry. She is a new resident of Texas, originally born and raised in Atlanta, Georgia. Where she come from a long line of athletes, and has placed first in multiple tennis tournaments. A proud dog mom who likes to spend free time painting, traveling, and playing tennis.
Jekiel "Jay" Bishop
Jay Bishop served in the United States Army for 14 years on active duty as an Indirect Infantryman. His military service included deployments to Afghanistan, Turkey, and Syria in support of U.S. interests. Jay was a Mortar Gunner and Squad Leader with the 173rd Airborne Brigade, a Mortar Section Leader and Platoon Sergeant with the 82nd Airborne Division (2-501 PIR), and an instructor at the Infantry Mortar Leader Course, where he also served as a senior instructor, Platoon Sergeant, and Master Trainer. He later held the role of First Sergeant for E Company, 1-19 and C Company, 2-19, 198th Infantry Brigade. Jay holds an Associate’s degree in Kinesiology, a Bachelor’s in Business Administration with a concentration in Leadership, and a Master’s in Business Administration with a concentration in Leadership. He is currently pursuing his Ph.D. in Christian Leadership at Liberty University.
Matt Lord
CSM (Ret.) Matt Lord served the Army, Soldiers and their families, for over 27 years on Active Duty, as well as 4 years as a Citizen Soldier with the Army Reserve. Serving as a Mechanized Infantryman and Master Gunner, as well as an Electronic Warfare Tactical Practitioner Course graduate, gave him a solid foundation of technical expertise that augmented his tactical experience. Serving at every level from Rifleman to Command Sergeant Major of a Stryker Battalion in Alaska, Matt balanced his service with his family life, as the proud father of 4 children and 2 grandchildren, and happy husband to his better half, Denise. His experience included 2 operational and 4 combat deployments, coupled with more than a dozen rotations at our Combat Training Centers. After he retired in 2019, he continued service overseas with the UAE Land Forces as a senior operations advisor. He has since served as a Subject Matter Expert, and operations officer with Topsarge Business Solutions since March of 2022.
Chris Joris, PMP
Christopher Joris serves as DHS Project Lead for the Federal Law Enforcement Training Center (FLETC), where he manages contract execution and training delivery in support of the Federal Protective Service. He leads instructor teams and serves as the primary point of contact for government stakeholders, ensuring compliance with contract requirements and alignment with mission objectives. His responsibilities include oversight of Protective Security Officer training programs and delivery of federal law enforcement instruction, including weapons detection and security screening operations. Joris brings prior experience as a project manager and deputy program manager supporting federal training contracts, along with a background in executive search and talent strategy. He previously served in the United States Navy as a Fire Controlman, supporting advanced weapons systems and leading small teams in operational environments. He holds a Bachelor of Science in Business Administration and an Associate of Science in Electronics Engineering Technology, along with Project Management Professional (PMP) certification.
Alexander Tobusch
Alexander Tobusch is a logistics and operations professional with over 20 years of experience in the United States Marine Corps, specializing in joint planning, mobility coordination, and expeditionary logistics. He currently serves as an Air Mobility Coordinator supporting complex personnel and cargo movements across operational environments. His background includes senior logistics leadership roles within conventional and special operations forces, where he managed large-scale logistics operations, multimillion-dollar resources, and distributed teams in high-tempo environments. Tobusch’s expertise includes operational planning, resource optimization, and mission readiness, with a focus on delivering logistics solutions that support global force deployment and sustainment.
Fort Hood, TX
TBS-Fort Hood
36000 Darnall Loop,
Room 2608
Fort Hood, TX 76544-0993
COM: 254-288-5439; DSN: 73
Fort Bliss, TX
ATTN: Matt Lord
11274 Wright Street Fort Bliss, TX 79918 PRIMARY: (915) 744-2446