About Us

Topsarge Business Solutions, LLC (TBS) is an Organizational Improvement company whose government and industry clients value the importance of the people-process-technology triad that must be kept in balance. TBS is a consulting firm that provides project management, professional development, and change management services to our customers in how to manage organizational change through communication, collaboration and professional development in an increasingly digital world. TBS is a uniquely qualified small business solutions provider with a reputation for quality that focuses on managing projects with pride. We use of best-practices that combine our award-winning techniques in helping organizations grow and manage change through the proper use and employment of people. Our Associates are well versed in how to manage organizational change through increasing staff productivity, service quality and delivering consistency by capitalizing on intellectual and knowledge-based assets and the power of the people that make up an organization.

Our Team

Dan Elder
Managing Partner
Dan Elder
Dan brings over 32-years of management and leadership experience as a project manager both in and out of government. He is a training facilitator and executive coach and has been certified by the Chambers Bay Institute as a True Growth® Executive Coaching Program graduate, he is a member of the International Coaching Federation. Mr. Elder was awarded a Master of Science degree in Corporate and Organizational Communication from Northeastern University of Boston, MA and a Bachelor of Science in Business Administration from Touro College of New York, NY. He currently facilitates Balanced Readiness Seminars for the U.S. Army School for Command Preparation and leads professional coaching sessions for military and civilian executives and supervisors. He is an AUSA Institute of Land Warfare Senior Fellow and was inducted to the U.S. Army Sergeants Major Academy Hall of Honor.
Gloria Elder
HR Director
Gloria Elder
Co-owner and manger of Human Resources, Gloria provides key information, analysis, and recommendation that helps create strategic direction for the company. She establishes human resources objectives in line with organizational objectives. Supports management by providing human resources advice, counsel, and decisions; analyzes information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Celia Ferrer
Exec Assistant
Celia Ferrer
Bio Under Review
Archie Davis
Dir of Business
Archie Davis
Archie is our link to business and industry partners, he specializes in connecting our services to a need. A retired U.S. Army Command Sergeant Major with over 28-years of service including an assignment as the detachment Sergeant for the US Army parachute team (Golden Knights). Archie is currently a TBS Associate in the areas of Business Development and Lean Six Sigma process improvement. He serves as a senior mentor for the Command Sergeant Major Course and the Pre-command course. Archie is an ordained minister and holds a Bachelor’s Degree in Theology from Andersonville Theological Seminary where he graduated (Summa Cum laude).
Coleen Crouch, Ph.D.
Dir of Research
Coleen Crouch
A certified Lean and Six Sigma Black Belt, Coleen has focused much of her career on gathering and analyzing primary and secondary research data in support of a variety of projects. As a Research Psychologist for the Walter Reed Army Institute of Research, Dr. Crouch conducted quantitative data analysis using SPSS and qualitative analysis with QSR’s NVivo. In collaboration with clients’ needs, she conducts literature reviews, sets up data collections, and maintains official protocol records. She leads interviews and focus groups, prepares papers, posters, and briefs for client audiences and scientific conferences. As our Senior Operations Research Statistical Analyst, she conducts extensive research through staff interviews and audits and identifies ineffective procedures. She has a Master’s degree in I/O Psychology (Consumer/Industrial Research) from Cleveland State University and a Ph.D. in Industrial/Organizational Psychology from Capella University.

Jessica Terry
Lead Web Developer
Jessica is a results-oriented, technically proficient full stack web developer and network systems administrator. She is passionate about creating, designing, and developing web applications. She has completed certification programs in Full-Stack Web Development and Network Systems Administration. She has earned a Bachelor of Science in Computer Information Systems with a concentration in software development at Texas A&M – Central Texas. A U.S. Army Veteran, who enjoys spending time outdoors with her daughter, son and husband. She is currently the Lead Web Developer and is responsible for internal and external digital media development.

Sarah Hassel
Content Strategist
Sarah is an analytical-minded and highly-organized professional with over 7 years of progressive experience in managing workflows in both fast-paced offices and remotely with small businesses and startups. She is passionate about creating strategy, processes, and branded content. Sarah is known as a key business partner who guides clients through their visions and goals while acting as a catalyst to get work done.

At MilMedia Sarah is the Content Strategist and is responsible for internal and external digital marketing strategy.

She is certified in Digital Marketing through GreenFig. She has also completed coursework in Biology at Minnesota State University Moorhead and earned her Associates Degree in Elementary Education at Normandale Community College.

Sarah is a proud military spouse with a husband who currently serves with the Army. In her free time she enjoys outdoor activities with her husband and son.
Juana Rodriguez
Web Designer
Juana Rodriguez
Bio Under Review
Quin Brooks
Web Designer
Quin Brooks
Bio Under Review
Don Rose
Policy AnalystDon Rose
Don comes to TBS after 34 plus years in the US Army leading and training Soldiers, NCOs, Officers and DA Civilians. He has an Associate degree from North Central Institute in Clarksville, TN and a Federal Aviation Administration A&P License. He spent most of his career in Army Aviation serving in both conventional units and special operations aviation units. He attended class 55 of the Sergeant Major Academy and following his academy attendance he served as a Command Sergeant Major in both 4th ID CAB and 1AD CAB. He was then selected to serve as a Nominative Sergeant Major and served as the Combined Arms Center – Training Sergeant Major, the First Army Division East Command Sergeant Major and culminated his career by serving the last three years in the Pentagon as the Executive Officer for the Sergeant Major of the Army.
Philip Johndrow
Policy AnalystPhil J
Philip Johndrow served more than 33 years in the United States Army, holding every noncommissioned officer leadership position culminating his career as the 1st Cavalry Division Command Sergeant Major (CSM) and the Combined Arms Center CSM. He retired from the Army in 2011 and has spent the last 8 years as the Director of Business Development with Trident University International and as a training facilitator and certified executive coach with True Growth®. He is currently serving as a Senior Mentor for the Command Sergeants Major Course and the Pre-Command Course at Ft Leavenworth, KS. Phil was awarded a Bachelors and Masters in Business Administrations Summa Cum Laude from Trident University International and was inducted into the U.S. Army Sergeants Major Academy Hall of Honor in 2016.
Bob Sempek
Policy Analyst
Bob comes to TBS with an extensive background in the defense contracting industry. Working in a small business environment he has performed as a Program Manager, an on-site contract lead at an Army headquarters, an analyst in Army logistics information systems, a business developer, a capture manager, a proposal manager, and writer. He is currently serving as a policy analyst and writer for TBS. Bob is a retired Infantry and Quartermaster Corps (Logistics) Army officer. In addition to many professional training courses, he holds a Master’s of Science degree in Business Financial Management from The George Washington University and an Undergraduate Degree in Business Administration from Benedictine College in Atchison, KS. Bob is active in his professional association, currently serving as a chapter president. He is also a longtime and a current volunteer at several community and non-profit service activities.
Evan Shiels
Policy Analyst
Evan Shiels
Bio Under Review
Tiffany Hoff
Customer Service Rep.
Tiffany Hoff

Bio under review
Samantha Edwards
Customer Service Rep.Samantha Edwards
Samantha is our Customer Service Reprentiative supporting our customers ot their location, she has 5-years’ experience collecting and processing customer cash and credit payments with a high degree of accuracy. She maintaining log books, to include sign in/out logs, as well as monitors expenditures and engagement events using filing and retrieval systems. She is skilled in calculating billings, collections, and in processing client payments; she conducts customer service calls, completes insurance inquiries, and schedules appointment reminders.
Bryant Trapp
FacilitatorBryant Trapp
Bryant serves as our Resiliency Trainer. he is responsible for leading training seminars and assists with training development. As one of our primary Resiliency Instructors, he is responsible for the design and development of the TBS Resiliency social media platforms. Responsible for business development, marketing, and advertising in the Killeen area. Bryant has an Associate’s
degree from Pierce College for Applied Technology and is also Master
Resiliency certified by the University of Pennsylvania.


Our Locations

Killeen Office:
TBS Centex Coaching
4201 W Stan Schlueter Lp, Ste. G.
Killeen, TX 76549
(254) 554-0867
Temple Office:
TBS Leader Development Center
7 N Main St
Temple, TX 76501
(254) 853-4410
Austin Office:
700 Lavaca St, Ste. 1400
Austin, TX 78701
(512) 320-9000