About TBS

Topsarge Business Solutions, LLC (TBS) is an Organizational Improvement, Leader Development, Training and Research firm whose clients value the importance of proven success. By delivering a complementary set of products and services, our training and development activities drive organizational change through personal growth and development of its leaders and workforce. TBS personnel are experienced in providing subject matter expertise, training, and coaching services for government clients and our past successes using our best-practice disciplines include the principles for Lean manufacturing, Six Sigma for quality, and the people-process-technology triad of Knowledge Management.

TBS is a consulting firm that provides project management, professional development, and change management services to our customers in how to manage organizational change through communication, collaboration and professional development in an increasingly digital world. TBS is a uniquely qualified small business solutions provider with a reputation for quality that focuses on managing projects with pride. We use of best-practices that combine our award-winning techniques in helping organizations grow and manage change through the proper use and employment of people. Our Associates are well versed in how to manage organizational change through increasing staff productivity, service quality and delivering consistency by capitalizing on intellectual and knowledge-based assets and the power of the people that make up an organization.

Our Team

Dan Elder
Managing Partner
Dan Elder
Dan brings over 32-years of management and leadership experience as a project manager both in and out of government. He is a training facilitator and executive coach and has been certified by the Chambers Bay Institute as a True Growth® Executive Coaching Program graduate, he is a member of the International Coaching Federation. Mr. Elder was awarded a Master of Science degree in Corporate and Organizational Communication from Northeastern University of Boston, MA and a Bachelor of Science in Business Administration from Touro College of New York, NY. He currently facilitates Balanced Readiness Seminars for the U.S. Army School for Command Preparation and leads professional coaching sessions for military and civilian executives and supervisors. He is an AUSA Institute of Land Warfare Senior Fellow and was inducted to the U.S. Army Sergeants Major Academy Hall of Honor.
Gloria Elder
HR Director
Gloria Elder
Co-owner and manger of Human Resources, Gloria provides key information, analysis, and recommendation that helps create strategic direction for the company. She establishes human resources objectives in line with organizational objectives. Supports management by providing human resources advice, counsel, and decisions; analyzes information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Celia Ferrer
Exec Assistant
Celia Ferrer
Celia provides administrative support for our Topsarge Business solutions Team. Skilled at learning and applying new information, as well as strong communication and relationship-building skills. Professionally valued for multitasking strengths and diplomatic handling of confidential matters. She is responsible for all office procedures and uses her organizational skills to ensure smooth operations in a busy work environment. She has accomplished her Associates degree and is currently working on Achieving her BA in Accounting at Texas A&M-Central Texas. After serving our country, she has focused more on her loved ones and cherishes every moment.
Archie Davis
Dir of Business
Archie Davis
Archie is our link to business and industry partners, he specializes in connecting our services to a need. A retired U.S. Army Command Sergeant Major with over 28-years of service including an assignment as the detachment Sergeant for the US Army parachute team (Golden Knights). Archie is currently a TBS Associate in the areas of Business Development and Lean Six Sigma process improvement. He serves as a senior mentor for the Command Sergeant Major Course and the Pre-command course. Archie is an ordained minister and holds a Bachelor’s Degree in Theology from Andersonville Theological Seminary where he graduated (Summa Cum laude).
Coleen Crouch, Ph.D.
Dir of Research
Coleen Crouch
A certified Lean and Six Sigma Black Belt, Coleen has focused much of her career on gathering and analyzing primary and secondary research data in support of a variety of projects. As a Research Psychologist for the Walter Reed Army Institute of Research, Dr. Crouch conducted quantitative data analysis using SPSS and qualitative analysis with QSR’s NVivo. In collaboration with clients’ needs, she conducts literature reviews, sets up data collections, and maintains official protocol records. She leads interviews and focus groups, prepares papers, posters, and briefs for client audiences and scientific conferences. As our Senior Operations Research Statistical Analyst, she conducts extensive research through staff interviews and audits and identifies ineffective procedures. She has a Master’s degree in I/O Psychology (Consumer/Industrial Research) from Cleveland State University and a Ph.D. in Industrial/Organizational Psychology from Capella University.

Jessica Terry
Director of Digital Operations
Jessica is a results-oriented, technically proficient full stack web developer and network systems administrator. She is passionate about creating, designing, and developing web applications. She has completed certification programs in Full-Stack Web Development and Network Systems Administration. She has earned a Bachelor of Science in Computer Information Systems with a concentration in software development at Texas A&M – Central Texas. A U.S. Army Veteran, who enjoys spending time outdoors with her daughter, son and husband. She is currently the Lead Web Developer and is responsible for internal and external digital media development.

Christina Hernandez
Digital Media Specialist
Christina Hernandez
Christina is the Digital Media Specialist, and she has recently graduated with a B.B.A. in Marketing with a Minor in Management at Texas A&M University-Central Texas. She has experience in Digital Marketing and Marketing Research along with other skills that she practiced while attaining her Bachelors.

Christina is a proud military spouse, and in her free time she enjoys participating in outdoor adventures with her family. She is also pursuing a M.S. in One planet Leadership, a sustainability based management degree to further her education at Texas A&M University-Central Texas.
Alyssa Mosher
Sales Associate
Alyssa Mosher
As the crusader of the Sales department, Alyssa maintains customer relationships and ensures quality and efficiency in every area. She is currently studying Communications and Mass Media at Southeastern University online full-time while pursuing her goals here on our team. Alyssa is a proud military spouse, daughter, sister, and niece and maintains the military mindset in all she does. Her biggest priority is her family which is stationed all over the U.S. Alyssa loves to spend her mornings in the gym and her evening going on walks, hiking, painting, playing music or reading a book. She has communication, multimedia and sales experience which she brings to the table enthusiastically.

Alyssa demonstrates a competitive business attitude and is incredibly hardworking and motivated. She guarantees your happiness by doing business with her.
Quin Brooks
Web Designer
Quin Brooks
Quin Brooks is a Web Designer who prides himself on introducing new ideas in Web Design and User Experience. Quin studied Web Design and Fashion Merchandising at the University of North Texas, graduating Fall 2017 with a Double Major. He enjoys concerts, experiencing food from different cultures, traveling, and finding new life fulfilling experiences.
Philip Johndrow
Director of OperationsPhil J
Philip Johndrow served more than 33 years in the United States Army, holding every noncommissioned officer leadership position culminating his career as the 1st Cavalry Division Command Sergeant Major (CSM) and the Combined Arms Center CSM. He retired from the Army in 2011 and has spent the last 8 years as the Director of Business Development with Trident University International and as a training facilitator and certified executive coach with True Growth®. He is currently serving as a Senior Mentor for the Command Sergeants Major Course and the Pre-Command Course at Ft Leavenworth, KS. Phil was awarded a Bachelors and Masters in Business Administrations Summa Cum Laude from Trident University International and was inducted into the U.S. Army Sergeants Major Academy Hall of Honor in 2016.
Bob Sempek
Policy Analyst
Bob comes to TBS with an extensive background in the defense contracting industry. Working in a small business environment he has performed as a Program Manager, an on-site contract lead at an Army headquarters, an analyst in Army logistics information systems, a business developer, a capture manager, a proposal manager, and writer. He is currently serving as a policy analyst and writer for TBS. Bob is a retired Infantry and Quartermaster Corps (Logistics) Army officer. In addition to many professional training courses, he holds a Master’s of Science degree in Business Financial Management from The George Washington University and an Undergraduate Degree in Business Administration from Benedictine College in Atchison, KS. Bob is active in his professional association, currently serving as a chapter president. He is also a longtime and a current volunteer at several community and non-profit service activities.
Evan Shiels
Policy Analyst
Evan Shiels
Evan served in the United States Army as a Combat Engineer, deploying with various units in the 1st Cavalry division in support of combat operations Iraqi Freedom, New Dawn, Enduring Freedom, as well as non-combat operations in support of humanitarian relief following hurricane Katrina in New Orleans. While serving the United States, he served in a variety of roles in support of his units at both the company and battalion level, from Communications NCO, to in theater EOCA certifier (OND). While in the military, he achieved a Bachelor of Science in Political Science with a Magna Cum Laude at Texas A&M University Central Texas, as well being invited into the Phi Alpha Theta, the American History National Honors Society. Since retirement from the Army in 2016, follow on degrees including a Master of Arts in both Political Science as well as a Master’s in History were completed in 2016 and 2018 respectfully have. He joins TBS to provide research assistance to senior partners with the firm, as well as to provide recent military operation specialty support in regard to the knowledge of tactical level leadership in the United States Army.
Tiffany Hoff
Customer Service Rep.
Tiffany Hoff

Bio under review

Our Locations

Killeen Office:
TBS-Leader Performance Center
4201 W Stan Schlueter Lp,
Ste. G.
Killeen, TX 76549
(254) 554-0867
Temple Office:
TBS-Centex Coaching
319 S 1st St,
Ste. 26
Temple, TX 76504
(254) 853-4410
Fort Hood Office:
TBS-Fort Hood
36000 Darnall Loop,
Room 2608
Fort Hood, TX 76544-0993
COM: 254-288-5439; DSN: 738