About TBS

Topsarge Business Solutions, LLC (TBS) is an Organizational Improvement, Leader Development, Training and Research firm whose clients value the importance of proven success. By delivering a complementary set of products and services, our training and development activities drive organizational change through personal growth and development of its leaders and workforce. TBS personnel are experienced in providing subject matter expertise, training, and coaching services for government clients and our past successes using our best-practice disciplines include the principles for Lean manufacturing, Six Sigma for quality, and the people-process-technology triad of Knowledge Management.

TBS is a consulting firm that provides project management, professional development, and change management services to our customers in how to manage organizational change through communication, collaboration and professional development in an increasingly digital world. TBS is a uniquely qualified small business solutions provider with a reputation for quality that focuses on managing projects with pride. We use of best-practices that combine our award-winning techniques in helping organizations grow and manage change through the proper use and employment of people. Our Associates are well versed in how to manage organizational change through increasing staff productivity, service quality and delivering consistency by capitalizing on intellectual and knowledge-based assets and the power of the people that make up an organization.

Our Team

Dan Elder
Managing Partner
Dan Elder
Dan brings over 32-years of management and leadership experience as a project manager both in and out of government. He is a training facilitator and executive coach and has been certified by the Chambers Bay Institute as a True Growth® Executive Coaching Program graduate, he is a member of the International Coaching Federation. Mr. Elder was awarded a Master of Science degree in Corporate and Organizational Communication from Northeastern University of Boston, MA and a Bachelor of Science in Business Administration from Touro College of New York, NY. He currently facilitates Balanced Readiness Seminars for the U.S. Army School for Command Preparation and leads professional coaching sessions for military and civilian executives and supervisors. He is an AUSA Institute of Land Warfare Senior Fellow and was inducted to the U.S. Army Sergeants Major Academy Hall of Honor.
Gloria Elder
HR Director
Gloria Elder
Co-owner and manger of Human Resources, Gloria provides key information, analysis, and recommendation that helps create strategic direction for the company. She establishes human resources objectives in line with organizational objectives. Supports management by providing human resources advice, counsel, and decisions; analyzes information and applications. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Dagney Flores
Exec Assistant
Dagney Flores Topsarge Business Solutions Executive Assistant
Dagney Flores, Executive Administrative Assistant for Topsarge Business solutions. She brings her experience in customer relations to Topsarge and prioritizes the engagement with colleagues and clients in order to ensure every person who walks into the office has had a wonderful experience. Dagney manages our office while studying Psychology at Texas A&M Central Texas-Central Texas. She has a passion for the study of the mind and behaviors of others so that she can better connect with others and understand human development. Dagney prides herself on being someone who brings resolutions and has a passion for helping others. Dagney enjoys traveling, volunteering, and exploring. She uses her cross-cultural experience in the workplace in order to provide the best options for our clients. When she is not out, Dagney enjoys reading books about development and watching Netflix. She is someone who works as hard as she plays.
Archie Davis
Dir of Business
Archie Davis
Archie is our link to business and industry partners, he specializes in connecting our services to a need. A retired U.S. Army Command Sergeant Major with over 28-years of service including an assignment as the detachment Sergeant for the US Army parachute team (Golden Knights). Archie is currently a TBS Associate in the areas of Business Development and Lean Six Sigma process improvement. He serves as a senior mentor for the Command Sergeant Major Course and the Pre-command course. Archie is an ordained minister and holds a Bachelor’s Degree in Theology from Andersonville Theological Seminary where he graduated (Summa Cum laude).
Coleen Crouch, Ph.D.
Dir of Research
Coleen Crouch
A certified Lean and Six Sigma Black Belt, Coleen has focused much of her career on gathering and analyzing primary and secondary research data in support of a variety of projects. As a Research Psychologist for the Walter Reed Army Institute of Research, Dr. Crouch conducted quantitative data analysis using SPSS and qualitative analysis with QSR’s NVivo. In collaboration with clients’ needs, she conducts literature reviews, sets up data collections, and maintains official protocol records. She leads interviews and focus groups, prepares papers, posters, and briefs for client audiences and scientific conferences. As our Senior Operations Research Statistical Analyst, she conducts extensive research through staff interviews and audits and identifies ineffective procedures. She has a Master’s degree in I/O Psychology (Consumer/Industrial Research) from Cleveland State University and a Ph.D. in Industrial/Organizational Psychology from Capella University.

Philip Johndrow
Director of OperationsPhil J
Philip Johndrow served more than 33 years in the United States Army, holding every noncommissioned officer leadership position culminating his career as the 1st Cavalry Division Command Sergeant Major (CSM) and the Combined Arms Center CSM. He retired from the Army in 2011 and has spent the last 8 years as the Director of Business Development with Trident University International and as a training facilitator and certified executive coach with True Growth®. He is currently serving as a Senior Mentor for the Command Sergeants Major Course and the Pre-Command Course at Ft Leavenworth, KS. Phil was awarded a Bachelors and Masters in Business Administrations Summa Cum Laude from Trident University International and was inducted into the U.S. Army Sergeants Major Academy Hall of Honor in 2016.
Bob Sempek
Policy Analyst
Bob comes to TBS with an extensive background in the defense contracting industry. Working in a small business environment he has performed as a Program Manager, an on-site contract lead at an Army headquarters, an analyst in Army logistics information systems, a business developer, a capture manager, a proposal manager, and writer. He is currently serving as a policy analyst and writer for TBS. Bob is a retired Infantry and Quartermaster Corps (Logistics) Army officer. In addition to many professional training courses, he holds a Master’s of Science degree in Business Financial Management from The George Washington University and an Undergraduate Degree in Business Administration from Benedictine College in Atchison, KS. Bob is active in his professional association, currently serving as a chapter president. He is also a longtime and a current volunteer at several community and non-profit service activities.
Evan Shiels
Policy Analyst
Evan Shiels
Evan served in the United States Army as a Combat Engineer, deploying with various units in the 1st Cavalry division in support of combat operations Iraqi Freedom, New Dawn, Enduring Freedom, as well as non-combat operations in support of humanitarian relief following hurricane Katrina in New Orleans. While serving the United States, he served in a variety of roles in support of his units at both the company and battalion level, from Communications NCO, to in theater EOCA certifier (OND). While in the military, he achieved a Bachelor of Science in Political Science with a Magna Cum Laude at Texas A&M University Central Texas, as well being invited into the Phi Alpha Theta, the American History National Honors Society. Since retirement from the Army in 2016, follow on degrees including a Master of Arts in both Political Science as well as a Master’s in History were completed in 2016 and 2018 respectfully have. He joins TBS to provide research assistance to senior partners with the firm, as well as to provide recent military operation specialty support in regard to the knowledge of tactical level leadership in the United States Army.
Jessica Terry
Director of Digital Operations
Jessica is a results-oriented, technically proficient full-stack web developer and network systems administrator. She is passionate about creating, designing, and developing web applications. She has completed certification programs in Full-Stack Web Development and Network Systems Administration. She has earned a Bachelor of Science in Computer Information Systems with a concentration in software development at Texas A&M – Central Texas. A U.S. Army Veteran, who enjoys spending time outdoors with her daughter, son, and husband. She is currently the Director of Digital Operations and is responsible for internal and external digital media development.

Milton Conley
Senior Web Developer
Milton Conley milMedia Web Developer
Milton is a web designer and full stack developer that specializes in the creation, and design of unique web applications. Milton has studied Mass Communication with a focus in Public Relations at Texas State University, Computer Science at Central Texas College, and received a Certification in Software Development at Southern Careers Institute. He is also proficient in many other areas of media such as Video Directing and Production, Voice Broadcasting, Music Production, screenwriting, and Songwriting.
Nnehkai Agbor
Digital Media Specialist
Nnehkai Agbor milMedia Digital Media Specialist
Nnehkai is an ambitious digital media specialist who manages digital content from social media to newsletters. Her knack for participating and analyzing social media trends keeps her on her toes when creating content. She received her bachelor’s degree in journalism from the Mayborn School of Journalism at the University of North Texas. She is a passionate writer who enjoys creating for others. A music fanatic, Nnehkai enjoys attending concerts and staying up to date with the latest releases of music from around the world. She is always ready for a food adventure and enjoys finding new restaurants, cafes, food trucks to indulge in sweet and savory treats.

Our Locations

Temple Office:
18 S Main St Suite 601,
Temple, TX 76501
(254) 853-4410
Fort Hood Office:
TBS-Fort Hood
36000 Darnall Loop,
Room 2608
Fort Hood, TX 76544-0993
COM: 254-288-5439; DSN: 738