How to Create SMART Actionable Goals

What are SMART Goals? They are statements of the important results you are working to accomplish. A SMART goal is designed in a way to foster clear and mutual understanding of what constitutes expected levels of performance and successful professional development. Coaches use goal setting as a technique to help their clients focus on change […]

Read more...

Create a Privacy Policy for your Website

It is that time again to review our privacy policy, here are a few of our tips, and an example privacy policy. According to guest blogger Johnathan L. Ezor in a Bloomberg Business blog post stated that, “One of the biggest concerns among visitors to Web sites is how their personal information is going to […]

Read more...

Creating an infographic based on your resume

Creating an infographic Poster My Wall infographic Over on LinkedIn is one of my favorite groups Knowledge Management Experts, one of the members shared with the KM community an infographic creation tool called Postermywall.com. This is a slick personal marketing tool that allows professionals to visually show off one’s skills and experience in a quick way. […]

Read more...

Unit Cycle dictates knowledge management posture

Where your unit is in the Army Forces Generation cycle dictates how it approaches knowledge management activities. For example, when you begin a cycle, usually at the conclusion of an operation or deployment, knowledge workers gather observations and best practices, archive and catalog good ideas and best practices, and finally improve processes that did not […]

Read more...

Adding your Company Profile to LinkedIn

LinkedIn is a great professional network of business people, and is one Social Media service that I laughingly call the Facebook of Professionals. As most are discovering LinkeIn is a great place to network and build or strengthen your business connections. But what some small businesses may not be aware of is the ability (and […]

Read more...

When your bad news goes viral

Last week I was leading a training session to an eclectic group on damage control in the social sphere where I was talking to the attendees about the importance of formulating a plan and getting management buy-in before troubles happen. If not, the risk of a knee-jerk response, especially by non-internet savvy types, or a heavy handed approach on open, 3rd party social media platforms could lead to some embarrassing repercussions. Like what happened with Nestle where they got in a shouting match with the internet, and lost. It happened last spring, but it was covered a bit this month over on the Perception People blog.

A good example of a  series of pre-planned responses is in the form of a triage flow chart prepared by the American Society of Civil Engineers, which was highlighted in a post on SOCIALFish blog. Author Maddie Grant also listed 5 valid points she gleaned from the chart, but I suggest you add get buy in from the highest levels so when you have to put it in action folks don’t lose their nerve. This is a good write up on a timely topic, “what do I do when….” discussions always come up when I am addressing management about to undertake a concentrated social media effort. As Maddie mentions, this is a good visual, and is useful if tailored for each organization.
Continue reading “When your bad news goes viral”

Read more...