Tips and Tricks

Creating an Emerging Leadership Development Program (ELDP)

Emerging Leadership Development At Topsarge Business Solutions our core missions include our mission to develop new and emerging leaders for organizations. If a picture is worth a thousand words our approach is shown through our workforce development model below. You will note that our model is underpinned by the elements of awareness of self, incorporating feedback from those within our various circles of influence (COI),… Read More »Creating an Emerging Leadership Development Program (ELDP)

How to Create SMART Actionable Goals

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What are SMART Goals? They are statements of the important results you are working to accomplish. A SMART goal is designed in a way to foster clear and mutual understanding of what constitutes expected levels of performance and successful professional development. Coaches use goal setting as a technique to help their clients focus on change in self and in an organization, and is often used… Read More »How to Create SMART Actionable Goals

Creating an infographic based on your resume

Creating an infographic Poster My Wall infographic Over on LinkedIn is one of my favorite groups Knowledge Management Experts, one of the members shared with the KM community an infographic creation tool called Postermywall.com. This is a slick personal marketing tool that allows professionals to visually show off one’s skills and experience in a quick way. You may not be familiar with the term information graphic,… Read More »Creating an infographic based on your resume

Unit Cycle dictates knowledge management posture

Where your unit is in the Army Forces Generation cycle dictates how it approaches knowledge management activities. For example, when you begin a cycle, usually at the conclusion of an operation or deployment, knowledge workers gather observations and best practices, archive and catalog good ideas and best practices, and finally improve processes that did not work so well. As equipment and people are reset, new… Read More »Unit Cycle dictates knowledge management posture

Optimize your site for Google search

Do you have a website or a presence on the web that you want to make sure is optimized for Google? Well, look no more, Google provides webmaster’s some basic guidelines on their Webmaster Support page, but Search Engine Optimization is a huge industry where a small business owner must tread lightly. Optimize your Site According to the 2010 Encyclopedia of Library and Information Sciences, “Search Engine… Read More »Optimize your site for Google search

When your bad news goes viral

Last week I was leading a training session to an eclectic group on damage control in the social sphere where I was talking to the attendees about the importance of formulating a plan and getting management buy-in before troubles happen. If not, the risk of a knee-jerk response, especially by non-internet savvy types, or a heavy handed approach on open, 3rd party social media platforms could lead to some embarrassing repercussions. Like what happened with Nestle where they got in a shouting match with the internet, and lost. It happened last spring, but it was covered a bit this month over on the Perception People blog.

A good example of a  series of pre-planned responses is in the form of a triage flow chart prepared by the American Society of Civil Engineers, which was highlighted in a post on SOCIALFish blog. Author Maddie Grant also listed 5 valid points she gleaned from the chart, but I suggest you add get buy in from the highest levels so when you have to put it in action folks don’t lose their nerve. This is a good write up on a timely topic, “what do I do when….” discussions always come up when I am addressing management about to undertake a concentrated social media effort. As Maddie mentions, this is a good visual, and is useful if tailored for each organization.
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